Refund policy

Cancellation and Refund Policy

At Once Upon A Style, we want you to be completely satisfied with your purchase. If you need to cancel your order or request a refund, please review our policy below.

Order Cancellation

  1. Cancellation Requests
    You may request to cancel your order within 24 hours of placing it. To do this, please contact our customer service team through the "Contact Us" page on our website.

  2. Processed Orders
    If your order has already been processed or shipped, we will not be able to cancel it. In such cases, you may need to initiate a return once you receive the product.

Refund Policy

  1. Eligibility for Refunds
    To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return within 7 days of delivery.

  2. Non-Returnable Items
    Certain items, such as personalized or custom products, are non-returnable and non-refundable unless they arrive damaged or defective.

  3. Return Process
    To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Include this number on the package when returning the item.

  4. Shipping Costs
    If you are returning an item, you will be responsible for paying the shipping costs associated with the return. Shipping costs are non-refundable.

  5. Refund Processing
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund based on your preference.

Contact Us

For any questions regarding cancellations, refunds, or returns, please reach out to our customer service team through the "Contact Us" page on our website.